We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Please note that the product must be returned unused, with sanitary stickers in place (where applicable) and including all tags.
To start a return, you can contact us at firstname.lastname@example.org.
Please return all items to:
c/o Smartup Logistik
Please note, we currently are not able to cover shipping costs for returns.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.